Frequently Asked Questions

US Cleaning Tools is an authorized dealer of professional-grade commercial cleaning equipment. We specialize in industrial cleaning machines for restoration, facility maintenance, auto detailing, and commercial cleaning operations. We offer factory-direct pricing on top brands including Abatement Technologies, XPOWER, Ebac, Sandia, Therma-Kleen, and more.

Yes, we are an authorized online dealer for all brands we carry. All products are brand new, factory-sealed, and come with full manufacturer warranties. You can shop with confidence knowing you're getting genuine equipment backed by official manufacturer support.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. You can reach us by phone at +1 978-295-7538 or email at info@uscleaningtools.com. Orders placed outside business hours will be processed on the next business day.

You can reach our equipment team through any of the following channels — most queries get a same-business-day response.

• Phone: +1 978-295-7538 (Mon-Fri, 9am-5pm Eastern Time) — fastest for sizing questions, freight quotes, and order changes
• Email: info@uscleaningtools.com — best for spec sheets, written quotes, RMA requests, and POs
• Contact Form: uscleaningtools.com/pages/contact
• B2B / government accounts: Email or call to set up purchase-order workflows, net-30 terms, and dedicated account management

For sizing help on a specific job, share your facility square footage, surface type, daily/weekly hours, and budget — we'll respond with model recommendations, freight quote, and lead time.

We are an online-only authorized dealer. This allows us to offer factory-direct pricing without the overhead costs of physical retail locations. All products ship directly to your location anywhere in the contiguous United States.

We serve professional cleaning contractors, facility managers, restoration companies, auto detailers, janitorial services, schools, hospitals, hotels, warehouses, and commercial property managers. Our equipment is designed for commercial and industrial applications.

While our equipment is commercial-grade and designed for professional use, many products can be used in residential settings, especially for homeowners with large properties or specific needs like basement flooding, air quality concerns, or deep cleaning. Contact us for recommendations based on your specific application.

We offer a comprehensive range of commercial cleaning equipment including:

• Commercial dehumidifiers (LGR, desiccant, and conventional)
• Air movers and air scrubbers
• Negative air machines and HEPA air filtration
• Floor buffers, burnishers, and scrubbers
• Carpet extractors and steam cleaners
• Commercial vacuums (HEPA, backpack, upright, wide-area)
• Pressure washers and floor sweepers
• Air purifiers and containment equipment

We are authorized dealers for leading commercial cleaning equipment brands including Abatement Technologies, XPOWER, Ebac, Bry-Air, Sandia, Therma-Kleen, Vapamore, Bissell Big Green Commercial, Mosquito, Mercury Floor Machines, Hawk Enterprises, Namco, Novatek, HafcoVac, and more.

Yes, all equipment we sell is brand new, factory-sealed, and in original packaging. We do not sell used, refurbished, or open-box items. Every product comes with full manufacturer warranty and documentation.

Dehumidifier selection depends on several factors:

• LGR (Low Grain Refrigerant): Best for water damage restoration and achieving very low humidity levels
• Desiccant: Ideal for cold environments (below 60°F) and situations requiring extremely dry air
• Conventional Refrigerant: Cost-effective for general moisture control in moderate climates

Browse LGR dehumidifiers, desiccant dehumidifiers, or all commercial dehumidifiers. Consider your square footage, temperature range, and target humidity level. Contact our team at +1 978-295-7538 for personalized recommendations.

Both are HEPA air filtration devices, but they serve different purposes. Air scrubbers recirculate filtered air back into the room to continuously clean the air. Negative air machines exhaust filtered air outside the containment area to create negative pressure, preventing contaminated air from escaping during remediation work. Many units can function as both.

Yes, we carry replacement HEPA filters, pre-filters, carbon filters, floor pads, brushes, hoses, and other accessories for the equipment we sell. If you need a specific replacement part, contact us with your equipment model number and we'll help you find the correct components.

Absolutely! Our equipment specialists understand professional cleaning applications and can recommend the right tools for your needs. Call +1 978-295-7538 or email info@uscleaningtools.com with details about your application, facility size, and requirements. Browse our commercial equipment buying guides for category-specific sizing.

CFM (Cubic Feet per Minute) indicates airflow volume. For water damage restoration, 2,000-3,600 CFM commercial air movers are standard. Smaller units (1,200-2,000 CFM) work for spot drying. Larger commercial spaces may require multiple high-CFM units. The number of air movers needed depends on affected square footage and severity of water damage. See our best air movers guide for sizing by job type.

Floor buffers operate at lower speeds (175-600 RPM) and are used for stripping, scrubbing, and heavy cleaning. Burnishers run at higher speeds (1,000-3,000 RPM) to polish and create a high-gloss shine on properly maintained floors. Most facilities need both types for complete floor care. See our floor buffer buying guide for sizing.

Yes, true HEPA (High-Efficiency Particulate Air) filters capture 99.97% of particles at 0.3 microns, including dust, allergens, mold spores, and other airborne contaminants. HEPA vacuums are essential for asbestos abatement, lead dust removal, and mold remediation to meet safety and regulatory requirements. See our HEPA vacuum buying guide for IICRC and NADCA-compliant options.

Stock units typically ship within 1 week from the US warehouse. Engineered or made-to-order equipment runs longer — examples:

• Bry-Air MiniPAC stainless desiccant dehumidifiers: 5-week build lead time (manufactured to order)
• Custom-voltage industrial steam cleaners (220V/440V/3-phase): 3–4 weeks
• Large ride-on floor scrubbers with non-stock battery configurations: 2–4 weeks
• Configured carpet extractors with heat packages: 2–3 weeks

For any quote-required item, we provide firm lead time at the time of written quote. Email info@uscleaningtools.com or call +1 978-295-7538 for current production schedules before time-sensitive purchases.

Yes! We offer free shipping on most orders over $300 to the 48 contiguous United States. Some brands have different thresholds:

• Abatement Technologies, Hawk, and Namco: $250 flat fee on orders under $3,000; free shipping over $3,000
• Tornado, Powr-Flite, and Therma-Kleen: $200 flat fee on orders under $2,000; free shipping over $2,000

Orders are processed within 1-2 business days. Transit time is typically 4-5 business days. Total delivery time is approximately 5-7 business days from order placement. You'll receive tracking information within 24 hours after your order ships.

We ship to all 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations at this time. The freight-only nature of most commercial cleaning equipment (palletized units over 150 lbs) limits carrier options outside the lower 48.

Workarounds for AK/HI/PR/international: ship to a freight forwarder in the lower 48 — common forwarders include Shipito, MyUS, and FedEx International Connect. Contact info@uscleaningtools.com if you need help coordinating freight forwarder pickup or have a B2B account that requires special routing.

Yes! You'll receive tracking details via email within 24 hours after your order ships. You can track your order at uscleaningtools.com/apps/track123. If you haven't received tracking within 6 business days of ordering, contact us at info@uscleaningtools.com.

We use USPS, UPS, FedEx, and Freight Club depending on package size, weight, and destination. Large or heavy equipment may ship via freight carrier. You'll be notified of the carrier and tracking number once your order ships.

Expedited shipping is available on request for an additional fee. Contact our customer service team at +1 978-295-7538 before placing your order to arrange faster delivery and get a shipping quote.

Inspect your package upon delivery. If there's visible damage, take photos immediately and contact us at info@uscleaningtools.com within 24 hours with photos of the damage. We'll work with the carrier to file a claim and arrange a replacement or refund.

Address changes must be requested immediately by contacting info@uscleaningtools.com. If your order has already shipped, we cannot modify the destination address. Verify your shipping address carefully before completing checkout.

In some cases, products may ship directly from our third-party suppliers or manufacturer warehouses to ensure faster delivery and lower costs. All products are new, factory-sealed, and backed by full manufacturer warranty regardless of shipping origin.

We accept returns within 30 days of delivery. Products must be new, unopened, and in original packaging. A 25% restocking fee applies to all returns. You are responsible for return shipping costs. Returns must be authorized in advance by obtaining an RMA number.

Email info@uscleaningtools.com to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for return. After receiving your RMA number and return address, securely package the item in its original packaging and ship it using a trackable method.

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Your bank or credit card company may take additional time to post the refund. If it's been more than 15 business days since approval, contact info@uscleaningtools.com.

A 25% restocking fee is deducted from all refunds to cover handling, inspection, and repackaging costs. For example, if you return a $1,000 item, the restocking fee would be $250, and you'd receive a $750 refund (minus any return shipping costs you paid).

Products must be returned unopened and unused in original condition. Once a product is opened or used, it cannot be returned for a refund. If you receive a defective product, contact us immediately for warranty support from the manufacturer.

For buyer's-remorse returns or wrong-fit purchases, you are responsible for return shipping costs. We strongly recommend a trackable shipping method with insurance for high-value items — return shipping costs are not refundable.

Damaged or defective on arrival: we issue a pre-paid return label or arrange freight pickup at no cost to you. Document damage with photos at delivery, refuse the shipment if visible damage is severe, and email info@uscleaningtools.com within 48 hours. See the full return policy for timing windows and RMA process.

Contact us immediately at info@uscleaningtools.com if you need to cancel an order. If the order has not yet left our warehouse, we can cancel it for a full refund. Once shipped, standard return policies apply including the 25% restocking fee.

Custom orders, clearance items, and products marked "final sale" cannot be returned. Opened or used products, replacement filters, and consumable supplies are also non-returnable. These restrictions will be clearly noted on the product page. Read the full return policy for details.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and bank transfers. Payment is due upon order confirmation. For B2B customers, contact us about extended payment terms for large orders.

Yes! We offer a Price Beat Guarantee. If you find the exact same product advertised for less within 30 days of your purchase, we'll refund the difference plus an additional 1%. The competitor must be an authorized online dealer with publicly advertised pricing. We do not price match Amazon, Wayfair, eBay, or auction sites.

Send the link to the competitor's lower price to info@uscleaningtools.com within 30 days of your purchase. Include your order number. We'll verify the details and process your price beat refund if it qualifies. Product must be identical brand and model. Competitor's price must include all taxes, shipping, and fees.

No hidden fees — the price you see is the price you pay. Sales tax is added at checkout only for orders shipped to states where we have nexus (currently California, Florida, Illinois, Massachusetts, Texas, and Wyoming); buyers in all other states see $0 tax. Shipping costs (if not free) are clearly displayed before you complete your order.

We are required to collect sales tax in states where we have economic or physical nexus. We currently collect sales tax on orders shipped to California, Florida, Illinois, Massachusetts, Texas, and Wyoming. The exact rate (including any local district or county tax) is calculated automatically at checkout based on your ship-to ZIP code. Buyers shipping to any other state see $0 sales tax at checkout.

Tax-exempt organizations (resellers, government agencies, 501(c)(3) nonprofits, manufacturers buying for resale) can email info@uscleaningtools.com with a valid resale or exemption certificate before placing the order. Include your tax ID and the issuing state. We'll mark the account tax-exempt for that ship-to state and confirm before you check out. Tax already paid on a completed order is generally not refundable — exemption must be set up in advance.

Absolutely! For volume pricing on bulk orders, email info@uscleaningtools.com or call +1 978-295-7538 with your equipment list and quantities. We offer competitive pricing for contractors, facility managers, and businesses purchasing multiple units.

Yes. Our website uses industry-standard SSL encryption to protect your payment information. We use Shopify's secure payment processing system. Your credit card information is never stored on our servers.

We do not offer consumer financing or installment payment plans. For commercial and government buyers, our B2B team supports purchase orders, net-30 terms, and procurement integrations once an account is established. Contact info@uscleaningtools.com or call +1 978-295-7538 to set up business terms.

We do not offer equipment leasing or rent-to-own programs directly. We are a sales-only authorized dealer and focus on outright purchase relationships. For commercial buyers who need to spread cost over time, our B2B team can support purchase-order workflows and net-30 payment terms once a business account is established.

For short-term restoration or one-off jobs, contractors typically rent locally rather than purchase. Email info@uscleaningtools.com or call +1 978-295-7538 to discuss B2B account setup and payment terms.

All products include full manufacturer warranty, typically ranging from 1 to 2 years depending on the brand and product category. Warranty terms vary by manufacturer. As an authorized dealer, all warranties are backed directly by the equipment manufacturer.

Contact us at info@uscleaningtools.com with your order number, product details, and description of the issue. We'll assist you with the manufacturer warranty process, including troubleshooting, replacement parts, or repair/replacement authorization.

Yes! Our team can help with equipment selection, operation questions, and basic troubleshooting. For advanced technical support or warranty service, we connect you directly with the manufacturer's technical support team. Call us at +1 978-295-7538 during business hours.

Some manufacturers offer factory extended warranties at the time of purchase — typical extensions add 1–3 years on top of the standard 1–2-year coverage and run 5–15% of the purchase price. We can request extension quotes from NaceCare, Powr-Flite, Tornado, Therma-Kleen, Ebac, and Bissell Big Green at the time of quote. Most engineered units (LGR dehumidifiers, ride-on scrubbers) have the strongest extension programs.

Email info@uscleaningtools.com with the model you're considering and we'll request a written extended-warranty quote with terms and pricing.

We carry replacement filters, pads, hoses, and other consumables for the equipment we sell. Email info@uscleaningtools.com with your equipment model number and the part you need. We'll verify compatibility and provide pricing and availability.

We connect customers with authorized service centers for repairs. Warranty repairs are handled through the manufacturer's service network. For out-of-warranty repairs, we can provide referrals to qualified service providers in your area.

Yes, all equipment includes manufacturer user manuals, warranty documentation, and any required safety information. Digital copies of manuals can often be found on the manufacturer's website. Contact us if you need help locating documentation for your product.

Our team can assist with basic troubleshooting and common questions. For complex technical issues, we'll connect you with the manufacturer's technical support specialists who have in-depth product knowledge and diagnostic capabilities.

Yes! Our B2B Partner Program offers tiered discounts based on order value:

• 5% off on orders up to $5,000
• 10% off on orders from $10,000+

No minimum order requirements, no long-term contracts, and dedicated account manager support.

Contact us at info@uscleaningtools.com or call +1 978-295-7538 to discuss your business needs. We'll set you up with a dedicated account manager who will provide personalized pricing and support for your organization.

B2B members enjoy:

• Volume-based discount pricing (5-10% off)
• Dedicated account manager
• Priority order processing and support
• Flexible payment terms for large orders
• Access to seasonal promotions
• New product previews
• No mandatory minimums or contracts

Payment terms can be discussed with our B2B team for established commercial accounts. Contact info@uscleaningtools.com with your business information and purchasing requirements to explore available options.

Yes, we work with government agencies, schools, universities, and other public institutions. We can process purchase orders and work within your procurement requirements. Contact our B2B team to discuss your organization's needs.

While we don't offer formal on-site training, optional product tutorials are available online through manufacturer resources. Our team can also provide guidance on equipment operation and best practices. For specialized training needs, we can connect you with manufacturer representatives.

Yes! For multi-location orders, we can coordinate delivery schedules to ensure equipment arrives at your facilities as needed. Discuss your requirements with your dedicated B2B account manager to arrange logistics.

Yes, detailed invoices are provided with every order and sent to your email address. We can customize invoice details to meet your accounting department's requirements, including adding PO numbers, department codes, or other reference information.

LGR (Low Grain Refrigerant) dehumidifiers can remove moisture down to very low humidity levels (30-40% RH or lower), making them ideal for water damage restoration and achieving thorough drying. Conventional refrigerant dehumidifiers are effective for general moisture control but typically don't achieve humidity levels below 50% RH. LGR units are more expensive but far more effective for professional restoration work.

Desiccant dehumidifiers are essential when:

• Working in temperatures below 60°F (refrigerant units lose effectiveness in cold)
• You need extremely low humidity (below 30% RH) for specialized applications
• Operating in unheated spaces during winter
• Drying sensitive materials that require very low moisture levels

PSI (pounds per square inch) indicates carpet extractor cleaning power:

• 100-200 PSI: Portable units for light to moderate cleaning
• 200-500 PSI: Commercial portable extractors for professional cleaning
• 500-1200+ PSI: Truck-mounted systems for maximum cleaning power

Higher PSI provides deeper cleaning and faster drying times. See our carpet extractor buying guide for PSI by use case.

Choose a floor scrubber based on cleaning path width and facility size:

• 13-20" walk-behind: Small to medium spaces (under 15,000 sq ft)
• 24-32" walk-behind: Medium spaces (15,000-40,000 sq ft)
• 28-45" ride-on: Large facilities (40,000+ sq ft)

Consider obstacles, doorways, and tight spaces when selecting width. See our floor scrubber buying guide for sizing by facility type.

Floor pad color indicates aggressiveness:

• Black: Stripping (most aggressive)
• Brown: Heavy scrubbing
• Green: Light scrubbing
• Blue: Spray buffing
• Red: Buffing and light cleaning
• White/Tan: Polishing (least aggressive)

Match pad type to your floor care task.

HEPA filter replacement depends on usage:

• Asbestos/lead work: Dispose of filters as contaminated waste after each project
• General restoration: Monitor pressure gauge; replace every 2,000-3,000 hours or annually
• Pre-filters: Every 500-1,000 hours or quarterly
• Carbon filters: Every 500-1,000 hours or when odor removal decreases

Never use hot water in equipment not designed for it - this can damage seals, pumps, and internal components. If your application requires hot water cleaning, invest in a unit with built-in heating. Check your equipment manual for water temperature specifications.

Most equipment operates on standard 110-120V household current. Larger commercial units (high-powered floor scrubbers, industrial extractors) may require 208-240V. Voltage requirements are clearly listed in product specifications. Verify your facility's electrical capacity before purchasing high-powered equipment.

General guideline: 1 air mover per 100-200 square feet of affected area, depending on severity. For a 1,000 sq ft water loss, you'd typically need 5-10 air movers. Adjust based on:

• Water category (clean water vs. sewage)
• Affected materials (carpet vs. hardwood vs. drywall)
• Room configuration and airflow
• Humidity levels and temperature

Both are true HEPA filters:

• 99.97% (H13): Captures 99.97% of 0.3-micron particles; standard for most abatement work
• 99.99% (H14): Slightly higher efficiency; preferred for high-risk applications and healthcare

Both meet regulatory requirements for hazardous material work. The difference is minimal in real-world performance.

Hot water (heated) carpet extractors use built-in heaters to deliver water at 150–210°F, dissolving grease and lifting embedded soil that cold-water units leave behind. They cut drying time 30–50% versus cold-water extraction and produce visibly brighter results on heavily-soiled commercial carpet.

Use heated: restoration, restaurant carpet, auto detailing interiors, hotel deep cleans, multi-tenant offices with high traffic.
Cold water is fine for: scheduled maintenance on lightly-soiled carpet, residential interim cleaning, applications where ambient water temperature already meets carpet manufacturer guidelines.

Heated units cost roughly $1,500–$3,000 more than equivalent cold-water models. See our carpet extractor buying guide for heated vs unheated picks by use case.

Yes — our IICRC-grade HEPA vacuums from Novatek, Abatement Technologies, and HafcoVac use sealed (DOP-tested) HEPA filtration that meets the OSHA, EPA, and AHERA standards required for asbestos abatement and RRP-rule lead remediation work. Look specifically for "sealed HEPA" or "DOP-tested" certification in the spec sheet — standard "HEPA-style" or "HEPA-rated" filters do not qualify.

For asbestos work, we recommend Novatek pneumatic models or HafcoVac explosion-proof units. For lead RRP, the Abatement Technologies V-series or Novatek 3.3-Gal HEPA Air Vacuum are common picks. Confirm with your AHERA-certified supervisor that the specific model meets your jurisdiction's abatement requirements before purchase.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) sets the industry standards for water damage restoration (S500), mold remediation (S520), and carpet/upholstery cleaning (S100). Restoration contractors are typically required to use IICRC-compliant equipment when filing insurance jobs.

IICRC-grade equipment we carry:

• S500 water damage: XPower and Abatement air movers, Ebac and XPower LGR dehumidifiers
• S520 mold remediation: Novatek and Abatement HEPA vacuums, air scrubbers, and negative air machines
• S100 carpet cleaning: NaceCare, Powr-Flite, and Sandia carpet extractors at 200+ PSI

Spec sheets list IICRC compliance where applicable. For restoration projects requiring documented compliance, email us with the job specs and we'll confirm which models qualify.

Crawl-space sizing follows two rules: pints-per-day capacity for moisture removal, and air-circulation for the volume.

• 500–1,500 sq ft crawl space (typical residential): 70–90 pint/day LGR dehumidifier with built-in pump for vertical drainage
• 1,500–3,000 sq ft (large home or duplex): 110–135 pint/day LGR with auto-purge pump
• 3,000+ sq ft commercial / multi-family: 150+ pint/day LGR or pair multiple smaller units for redundancy

Critical specs for crawl space: low-grain-refrigerant (LGR) operation for low-temperature performance, built-in condensate pump for vertical lift to grade-level drain, and a humidistat for set-and-forget control. Refrigerant units lose 30–50% of capacity below 65°F — for cold/unheated crawl spaces, consider desiccant dehumidifiers instead.

Email info@uscleaningtools.com with crawl-space dimensions, ambient temperature range, and existing drainage to get a sized recommendation.