Return Process
To return an item, email customer service at info@uscleaningtools.com to obtain a Return Merchandise Authorization (RMA) number and to get the mailing address. After receiving the RMA number, securely package the item in its original packaging and mail it to the given address.
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@uscleaningtools.com
Countries: United States We accept returns.
Return window: 30 days from the delivery date.
Return method: by mail or courier
Item condition: New/Unopened
Restocking fee: 25% of the product price.
Refund processing time: 10 days
Please note:
- Restocking Fee: A 25% restocking fee applies to all returns.
- Refund Method: Refunds may be issued to the authentic approach of payment.
- Inspection Upon Delivery: Inspect the package upon delivery, take pictures if there’s any damage, and provide them to US Cleaning Tools within 24 hours.
- Return Shipping Cost: You are accountable for the fee of go back transport in case of a refund.
- Product Condition: Products must be returned unopened and unused.
- Warehouse Shipment: If your order has left the warehouse, a complete refund isn't always possible.
- Return After Shipment: If you return your order after it has shipped, you’ll pay return shipping fees and a 25% restocking fee.
By the usage of the site, you compromise to those phrases of use; in case you do now no longer agree, do now no longer use the site.
Questions
For more information or to explore our product range, visit us at uscleaningtools.com
Your journey to a cleaner space starts here.
Contact us here: uscleaningtools.com/pages/contact
Company name: US Cleaning Tools
Email: info@uscleaningtools.com
Phone: +1 978-295-7538
Customer Service Hours:
Monday - Friday
9am - 5pm MST